Returns
Something doesn't fit or isn't quite right? You can return your order within 14 days of receipt. Just register your return by email at support@puschies.de first, and we'll sort out everything else with you personally. You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself.
14-day returns
Exception: Personalized items (knitted blanket, knitted sweater, teddy backpack with name) are made individually for you and are excluded from returns. We don't offer exchanges for orders outside Germany.
Please note: Unfortunately, we don't offer size exchanges for orders outside Germany. If something doesn't fit, simply send it back and order the right size again. It's best to try shoes on on a carpet or with socks, as items must be unworn and unused in their original condition. Please pack them well so they reach us safely. You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself. Gift vouchers are excluded from returns.
Personalized items are excluded from returns. If something isn't right with your order, please get in touch with us first, we'll definitely find a solution.
How returns work
Step 1
Send us an email at support@puschies.de within 14 days of receipt with your name, your order number and the items you would like to send back.
Step 2
We'll get back to you and discuss everything else. Then send the items to: HF Digital Marketing UG, MittelTurm Co-Working, Altewiekring 20a, 38102 Braunschweig, Germany. You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself. Items must be unworn and unused in their original condition. Please pack them well so they reach us safely.
Step 3
As soon as your parcel has arrived and been checked, we'll refund the amount to your original payment method.
Any questions? We're here to help.
We are also happy to advise you personally – Monday to Friday, usually within 48 hours at support@puschies.de.
How can I return my order?
Within 14 days of receipt. Register your return by email at support@puschies.de first, with your name, order number and the items you would like to send back. Then send the parcel to HF Digital Marketing UG, MittelTurm Co-Working, Altewiekring 20a, 38102 Braunschweig, Germany. You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself. Items must be unworn and unused in their original condition. Please pack them well so they reach us safely. Personalized items are excluded from returns, and we don't offer exchanges for orders outside Germany.
Can I exchange the size?
Unfortunately, we don't offer exchanges for orders outside Germany. If the size doesn't fit, send the shoes back within 14 days (just register the return by email at support@puschies.de first) and simply order the right size again. You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself.
Who pays for the return shipping?
You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself. If an item arrived damaged or faulty, we will of course cover all costs. Just send us an email with your order number and one or two photos.
Can I return personalized items?
No. Knitted blankets, knitted sweaters and teddy backpacks with a name are made individually for you and are excluded from the right of withdrawal. So please check the name and its spelling carefully before you order. If we have made a mistake or an item arrives damaged, of course you can contact us at any time.
When will I get my money back?
As soon as your return has arrived and been checked, we'll refund the amount to your original payment method – no later than 14 days after your withdrawal.
The shoes arrived faulty or damaged – what now?
We're sorry about that! Write to us at support@puschies.de with your order number and one or two photos – we'll take care of a replacement or refund straight away, at no cost to you.