Frequently asked questions – and our answers

Puschies is a family business from Braunschweig, Germany, founded in 2021. We develop barefoot shoes for first steps and make personalized knitted blankets, knitted sweaters and backpacks with names – with love, care and lots of heart.

Yes – choose Klarna "Invoice" / "Pay later" at checkout. Your order is processed right away and you pay later. Klarna checks at checkout whether this payment method is available to you.

We deliver to Germany (€3.90), Austria (€5.90) and Switzerland (€6.90) – free from €49. We also ship to many other European countries; you'll see the shipping costs at checkout.

Shoes & all non-personalized items: We get your parcel ready for dispatch within 1–2 working days. Delivery usually takes approx. 4–7 working days. You'll receive a tracking link by email.

Personalized items are only handmade after you place your order – please allow approx. 3–4 weeks including shipping. With Express Personalization, your order is made with priority.

Register your return by email at support@puschies.de within 14 days of receipt, then send the items back to us, well packed. You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself. Unfortunately, we don't offer size exchanges outside Germany. You'll find all the details under Returns.

Yes, in the last step of checkout you can enter a different billing address. If you pay with PayPal, the address from your PayPal account applies.

At checkout you'll find the "Discount code" field (on mobile under "Order summary"). One code can be redeemed per order.

Yes: you get 15% off from 2 items and 20% off from 3 items. The discount is deducted automatically in the cart – no code needed. It applies to all items except shoes and usually can't be combined with other discount codes.

Unfortunately not – discount codes can only be redeemed during checkout. Feel free to keep the code for your next order.

Yes, by email right after you order – please also check your spam folder. As soon as your parcel is on its way, you'll receive a second email with the tracking link. Haven't received an email? Write to us at support@puschies.de.

Write to us as quickly as possible with your order number at support@puschies.de. We can change or cancel shoes as long as the parcel hasn't been shipped yet. Personalized items only as long as they are not yet in production – so it's best to get in touch right after ordering.

If your size shows “Back in stock on …”, you can pre-order it right away – we'll ship it as soon as it's back. If there's no date, just write to us at support@puschies.de – we'll let you know when your item is expected to be available again.

After placing your order, you'll be redirected to PayPal. The payment is made immediately and your order is processed right away. The delivery address from your PayPal account is used automatically.

With Klarna, you can pay by invoice or in instalments. Your order is processed right away and Klarna sends you the payment details by email. Klarna decides at checkout whether this payment method is available to you.

We accept Visa, Mastercard, American Express and Maestro. You enter your card details securely during checkout; the payment is made immediately and your order is processed right away.

Yes. All data is transmitted with SSL encryption and payments are handled by certified payment service providers – we never see your card details.

Germany €3.90 · Austria €5.90 · Switzerland €6.90. Shipping to these countries is free on orders from €49. We also ship to many other European countries; you'll see the shipping costs at checkout.

Yes. At checkout, enter your DHL customer number (Postnummer), "Packstation" and the number of the Packstation as your address – exactly as described by DHL.

Shoes & all non-personalized items: We get your parcel ready for dispatch within 1–2 working days. Delivery usually takes approx. 4–7 working days. You'll receive a tracking link by email.

Personalized items are only handmade after you place your order – please allow approx. 3–4 weeks including shipping. With Express Personalization, your order is made with priority.

First check the tracking link in your shipping confirmation, as well as with your neighbors and your drop-off location. If the parcel shows as delivered but you don't have it, or if there has been no movement for more than 5 working days, write to us with your order number at support@puschies.de – we'll start an investigation.

Within 14 days of receipt. Register your return by email at support@puschies.de first, with your name, order number and the items you would like to send back. Then send the parcel to HF Digital Marketing UG, MittelTurm Co-Working, Altewiekring 20a, 38102 Braunschweig, Germany. You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself. Items must be unworn and unused in their original condition. Please pack them well so they reach us safely. Personalized items are excluded from returns, and we don't offer exchanges for orders outside Germany.

Unfortunately, we don't offer exchanges for orders outside Germany. If the size doesn't fit, send the shoes back within 14 days (just register the return by email at support@puschies.de first) and simply order the right size again. You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself.

You cover the cost of the return shipping and any additional costs (e.g. customs for returns from Switzerland, or fees) yourself. If an item arrived damaged or faulty, we will of course cover all costs. Just send us an email with your order number and one or two photos.

As soon as your return has arrived and been checked, we'll refund the amount to your original payment method – no later than 14 days after your withdrawal.

We're sorry about that! Write to us at support@puschies.de with your order number and one or two photos – we'll take care of a replacement or refund straight away, at no cost to you.

Personalized items (knitted blanket, knitted sweater, teddy backpack with name) are made individually for you and are excluded from the right of withdrawal. The same applies to gift cards.

Barefoot shoes allow natural movement, support balance and coordination and let the foot muscles do their work – just as if your child were walking barefoot, only protected.

Yes – thanks to the flexible, non-slip sole and breathable material, our shoes are suitable for home, daycare and the playground.

You'll find our size calculator on every product page: simply measure your child's foot from the heel to the longest toe and choose the matching size. If in doubt, go one size up.

Yes, you can wash our barefoot shoes at 30 °C on a gentle cycle – ideally in a laundry bag. Take out the insole first and wash it separately by hand. Please do not tumble dry.

For our personalized items – knitted blanket, knitted sweater, teddy backpack – you choose the color and the name you'd like directly on the product page. Please check the name and its spelling carefully before ordering: every item is made individually for you.

Every piece is handmade after you place your order. Please allow approx. 3–4 weeks including shipping. With Express Personalization, your order is made with priority.

No – as personalized items are made to your specifications, the right of withdrawal is excluded by law. If we have made a mistake or an item arrives damaged, of course you can contact us at any time.

Hand wash or use the wool cycle at 30 °C with a mild detergent, dry flat and do not tumble dry – this keeps the hand-knitted quality looking lovely for a long time.

The quickest way is by email at support@puschies.de or via our contact form. We usually reply within 48 hours, Monday to Friday.

From Braunschweig in Lower Saxony, Germany – Puschies is a family business founded in 2021.

Children's feet should be able to develop freely: flexible soles, plenty of room for the toes, no heel and breathable materials. That's exactly what we develop every model around.